Advancing Call Handling Processes
In busy medical environments, quick and reliable communications could make the difference between life or death. The timesaving, error-reducing benefits of an integrated call handling system are critical components of any healthcare system. Arc Premium Healthcare Powered by EXTENSION is an advanced attendant console that utilizes EXTENSION’s HL7 integration with healthcare directories to enable operators to transfer calls quickly to patients and staff.
Leading Operator Console Solution for Cisco Unified Communications Manager
- Empowers receptionists and operators to better support incoming calls by including relevant clinical data
- Relevant data appears in the agent console prior to the call being answered
- Eliminates multiple paper and digital search directories
- Adds more value to Cisco VoIP technologies
- Call agents can provide first-class service to staff and patients