Enhancing Patient-Practice Communications

Medical practices can quickly inform patients of a cancelled appointment with automatic notifications. When a patient or clinician cancels a scheduled appointment, EXTENSION automatically sends a confirmation or notification to the patient via Text-to-Speech (TTS) phone call or email. If a patient opts-in to the TTS phone call, they also have the ability to auto-dial the practice by selecting the assigned button on their keypad, which allows them to instantly reschedule.

Patient Retention and Loyalty

Improve Patient SatisfactionPatients are not inconvenienced with a trip to the office to learn their appointment has been cancelled.

Increase RevenueAuto-dial options enable patients to quickly and easily reschedule an appointment.

• NEXT FEATURE: Patient Data Look-Up