Arc Solutions and EXTENSION, INC. Announce New Collaboration Software Solutions, Specifically Designed for the Healthcare Sector
FORT WAYNE, IN - January 7, 2010 – Leading Cisco collaboration software developer, Arc Solutions, has forged a new partnership with healthcare application experts EXTENSION, INC. to provide an integrated communications solution for the healthcare sector. This unique relationship will deliver a powerful range of solutions that solve workflow and collaborationchallenges across healthcare organizations.
Using the industry standard HL-7 protocol, real time patient and staff contact and presence status information can now be shared across Arc, EXTENSION, and a host of other software applications. One key advantage is that healthcare receptionists and telephone attendants can have rich, accurate information relating to patients and medical staff at their fingertips, via the Arc attendant operator console.
“We are delighted to be working with a company that has vast experience in this extremely specialized field, and who fully understands the complex needs of the healthcare sector.” said Richard Betts, President, Arc Solutions Inc. “This strategic relationship brings together the power of a collaborative software solution from Arc, Cisco and EXTENSION and ensures that patients are provided the best possible service, and staff have the collaboration tools at their disposal to do the best job possible.”
“Working with Arc has opened up even more opportunities for us, in expanding our healthcare proposition to include call answering positions within clinical institutions,” said Todd Plesko, CEO at EXTENSION, INC. “The combination of our healthcare focus and the leading Cisco call handling technology from Arc, provides customers with an extremely powerful tool that will increase communications efficiency, save time and ultimately further improves patient care.”
For more information, please visit www.arcsolutions.com andwww.opentheredbox.com.
About EXTENSION, INC.
EXTENSION, INC. is based in Fort Wayne, IN and is the developer of the EXTENSION® Solution Suite (ESS). The EXTENSION Solution Suite of software includes HealthID™ and expands Cisco Unified Communications into a clinical workflow tool automating notifications using text messages, phone calls, and emails, as well as turning Cisco’s award-winning IP Phones into user interfaces for clinical, administrative, and revenue cycle data. The result of employing Cisco Unified Communications and EXTENSION includes increased physician, management, and patient satisfaction, reduced cost and errors, immediate ROI, and increased revenues. EXTENSION tightly integrates any HL7-based or web services-based medical application with Cisco Advanced Unified Communications, using standards-based protocols. The EXTENSION HealthID smart card solution for healthcare provides encryption and identity management, integration to personal health records, and workflow improvements for patients, hospitals, and clinics. For more on EXTENSION visit www.opentheredbox.com.
About Arc Solutions
Arc Solutions works with a select network of Cisco partners to help deliver best of breed applications that complement Cisco unified communications and collaboration solutions and improve person to person communication across the enterprise. Arc has operations across North America, Europe, the Middle East and Australia. With its leading solutions and extensive research and development, training and support capabilities, the Arc proposition is unrivalled within the Cisco voice applications market.
CONTACT
Whitney St. Pierre
EXTENSION, INC.
Director of Marketing
773.661.2748
whitney.stpierre@ext-inc.com
CONTACT
Pippa Phys
Arc Solutions
prhys@arcsolutions.com